Privacy policy

RelaySeats helps people in Canada sell event tickets they can no longer use and helps fans find seats they will enjoy. This Privacy Policy explains, in plain language, what information we collect, how we use it, and what choices you have.

By using our website or messaging us on platforms like Facebook Messenger, you agree to this policy.

1. Information we collect

We collect only the information we need to run RelaySeats and respond to your requests.

Information you give us

Contact details, such as your name, email address, and phone number.

Ticket details, such as event name, date, venue, number of tickets, and screenshots or links you send.

Messages you send us by form, email, or chat, including on Facebook Messenger or similar services.

Payment details you share in conversation, for example preferred payout method, but we do not process credit cards on our website at this time.

Information we collect automatically

Basic technical data, such as your IP address, browser type, device information, and which pages you visit on our site.

Cookies and similar technologies used by our website provider and analytics tools to understand site usage and improve the site.

Information from third parties

Information from platforms you use to contact us, such as Facebook or Instagram, in line with their privacy settings and policies.

Information from service providers, such as website hosting, analytics, or form tools.

2. How we use your information

We use your information to:

Reply to your messages and ticket requests.

Review your tickets and provide a cash offer.

Run, maintain, and improve our website and services.

Communicate with you about your tickets, possible offers, and any changes to our services.

Protect our rights, prevent abuse or fraud, and comply with legal requirements.

We do not sell or rent your personal information.

3. When we share your information

We only share your information in limited situations:

Service providers that help us run RelaySeats, such as website hosting, form services, analytics, or communication tools. They are allowed to use your information only to provide their services to us.

Legal reasons, if we are required to do so by law, court order, or government request, or if we need to protect our rights or the rights of others.

Business changes, if RelaySeats is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that process.

With your consent, when you ask us to share or send information in a particular way.

4. How we store and protect your information

Your information may be stored and processed in Canada and other countries where our service providers operate.

We use reasonable technical and organizational measures to protect your information. However, no online service can guarantee perfect security, so you share information at your own risk.

5. How long we keep your information

We keep your information only as long as needed to:

Respond to your requests and manage ongoing ticket conversations.

Maintain reasonable business records.

Meet legal, tax, or accounting obligations.

If you no longer want us to keep your information, you can contact us to request deletion. We may keep limited records if required by law or for legitimate business reasons.

6. Your rights and choices

Depending on your location and local laws, you may have the right to:

Ask what personal information we hold about you.

Request that we correct inaccurate information.

Request that we delete some or all of your personal information.

Object to or limit certain uses of your information.

To make a request, email us at relayseats@gmail.com. We will respond within a reasonable time and may need to verify your identity before acting on your request.

You can also control cookies through your browser settings. If you turn off cookies, some parts of the site may not work as intended.

7. Third party services

When you contact us through services like Facebook Messenger, Instagram, or other platforms, your use of those services is also governed by their own privacy policies. We encourage you to review those policies to understand how they handle your information.

Our website may occasionally link to other sites. We are not responsible for the privacy practices of those third parties.

8. Children

RelaySeats is intended for adults who buy and sell event tickets. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy as our services or legal requirements change. When we do, we will update the effective date at the top of this page. If changes are significant, we may provide an additional notice on the site.

10. Contact us

If you have questions or concerns about this Privacy Policy or how we handle your information, contact us at:

Email: relayseats@gmail.com